Welcome to [Property Name]! We hope you have a wonderful stay. Please read these house rules carefully. By staying at the property you agree to abide by them. A copy is also displayed inside the property.
Your security deposit of £[XX] is held against breaches of these rules. Serious or repeated breaches may result in early termination of your stay without refund.
1. Arrival and Departure
- Check-in: From [4:00 pm] on your arrival date. Early check-in may be available by prior arrangement — please ask.
- Check-out: By [10:00 am] on your departure date. Late check-out may be available by prior arrangement and may incur an additional charge.
- Please ensure all keys, fobs, and parking permits are returned before departure.
- Leave the property in a clean and tidy condition: dishes washed, bins emptied, windows and doors locked.
2. Occupancy
- The maximum occupancy of this property is [X] persons. This limit must not be exceeded at any time.
- Only the guests named on the booking may stay overnight. Additional day visitors must not exceed [X] persons at any one time and must not stay overnight without prior written consent from the Host.
- The Lead Guest is responsible for the conduct of all members of the party.
3. No Smoking
- Smoking (including vaping and e-cigarettes) is strictly prohibited inside the property and within [5] metres of any external door or window.
- Cigarette ends must be disposed of in the dedicated outdoor ashtray provided — do not discard on the ground or in the garden.
- Evidence of smoking inside the property will result in a professional cleaning charge deducted from the security deposit (minimum £[XX]).
4. No Parties or Events
- No parties, events, celebrations, or gatherings involving persons not on the original booking are permitted without prior written consent from the Host.
- The property is a residential holiday let in a [residential area / rural setting] and must be used respectfully.
- Unauthorised events will result in immediate termination of the stay and forfeiture of the security deposit.
5. Quiet Hours
- Quiet hours are between [10:00 pm] and [8:00 am].
- Please keep noise levels considerate of neighbours at all times — not just during quiet hours.
- Music, TV, and conversation should be kept at a volume that cannot be heard outside the property during quiet hours.
- Neighbour complaints about noise may result in early termination of the booking.
6. Pets
- [Choose one: "Pets are not permitted at this property." / "Well-behaved dogs are permitted by prior arrangement only. An additional pet charge of £XX per stay applies." / "Pets may be permitted by prior arrangement — please enquire before booking."]
- If pets are permitted: pets must not be left alone in the property unsupervised. Pets must not be allowed on furniture or beds. Any pet damage will be deducted from the security deposit.
- Evidence of an undisclosed pet will result in an additional cleaning charge of £[XX].
7. Parking
- On-site parking: [X space(s) available / No on-site parking — street parking available on [road name]].
- Maximum [X] vehicle(s) may be parked on the property at any time.
- Please park considerately and do not block the driveway of neighbouring properties.
- [Add any specific parking instructions, e.g. "Do not park on the grass."]
8. Bins and Recycling
- Bins are located [at the side of the property / in the bin store to the left of the front door].
- Black bin (general waste): emptied by the council on [day]. Please put out by [7:00 am] on collection day.
- Recycling bin (blue/green — glass, paper, cardboard, plastics): emptied on [day / alternate weeks].
- Food waste: [describe food caddy location and collection day].
- Please do not leave bags of rubbish outside the bins, as this attracts wildlife and may result in additional charges.
9. WiFi
- WiFi network: [Network Name] | Password: [Password]
- WiFi is provided for personal, recreational use. You must not use the connection for illegal downloading, streaming of pirated content, or any unlawful activity.
- We cannot guarantee a specific speed or uptime. No refund will be provided for temporary service interruptions outside our control.
10. Keys and Security
- Please ensure all doors and windows are locked when leaving the property unoccupied.
- Keep keys secure — do not leave them visible in an unattended vehicle.
- Lost keys will incur a replacement charge of £[XX] per key/fob, including the cost of changing locks if required.
- Key safe code: [code — or "provided in your pre-arrival email"].
11. Care of the Property
- Please treat the property and its contents with care.
- Report any damage or maintenance issues to the Host as soon as possible at [Your Contact Number].
- Do not move furniture between rooms.
- Do not use the property's address for any commercial, business registration, or postal purposes.
- Please use the matting at entrances and remove shoes before walking on carpeted areas.
12. Emergency Information
- Emergency services (fire, police, ambulance): 999
- Gas emergency (smell of gas): Leave the building immediately. Call National Gas Emergency: 0800 111 999. Do not use light switches or mobile phones inside the property.
- Electric trip switch: [Location inside property, e.g. "Grey box in the hallway cupboard"]
- Stop cock (water shut-off): [Location, e.g. "Under the kitchen sink"]
- Fire extinguisher/blanket: [Location]
- Nearest A&E: [Hospital name and address]